Return Request

MBJ Return Request (New)

Order Number

First Name

Last Name

Email Address

Phone/Mobile

Telephone Extension Number

Country

City

State

Zip Code

Address

Product Name

Quantity

Reason for Return

What was the product you originally ordered?

Upload Image of Ordered Item

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What product did you receive instead?

Upload Photos of Received Item

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Was the shipping label attached to the package?

Yes

Upload Image of Package or Shipping Label

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Does Shipping Label match tracking information with one we provided you on tracking information email?

Yes

If "No," please specify the tracking number shown on the shipping label.

Does the shipping label match your receiver information?

Yes

If "No," please specify the discrepancies in the receiver information.

How does the product differ from the image or description?

Upload a photo showing the discrepancy

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What specific aspects of the product did not match the description?

What specific issue did you experience with the material?

Upload a photo showing the texture difference

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Upload a photo showing the material's condition

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Upload a photo showing the material causing discomfort

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Upload Product Images Showing Defect

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Note: Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the defect, we’ll address the issue. If the defect appears only in your images and not in our QC images, you will be held responsible for the issue.

How does the material different compare to the product image on our website?

"Upload a photo showing the difference in material appearance

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Upload a photo showing the texture or pattern difference

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Upload a photo showing the quality issue

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What specific quality issue did you encounter with the product?

Upload a photo showing the inferior material quality

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Upload a photo showing signs of wear

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Upload a photo showing faulty stitching or seams

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Upload a photo showing wear and tear

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Upload a photo showing visible defects

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Upload a photo showing poor finish or detailing

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Please describe the quality issue in detail:

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What specific issue did you encounter with the color of the product?

The color is different from what was shown in the image

The color does not match the description

The color is not as vibrant or as expected

The color appears faded or uneven

Other (Please provide details)

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Upload a photo showing the color not as described

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Upload a photo showing the vibrancy issue

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Upload a photo showing the faded or uneven color

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Describe the color issue in detail

Upload a photo showing the color issue

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In which area of the jacket is the color discrepancy observed?

Front

Back

Sleeves

Collar

Cuffs

Pockets

Complete Product

Other (please specify)

Upload a clear photos showing the color discrepancy on the front of Product

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Upload a clear photos showing the color discrepancy on the back of Product

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Upload a clear photos showing the color discrepancy on the sleeves of Product

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Upload a clear photos showing the color discrepancy on the collar of Product

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Upload a clear photos showing the color discrepancy on the cuffs of Product

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Upload a clear photos showing the color discrepancy on the pockets of Product

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Upload a photo of the complete product showing color discrepanc

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Please specify the area where the color discrepancy is observed:

Upload a photo showing the color discrepancy in the specified area

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Please describe the color issue in detail:

Upload a photo illustrating the color issue

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Please mention which specific features of the product are not as described or shown in the image:

Upload a photo showing the discrepancy in product features

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Please specify what aspect of the product did not match the description:

Upload a photo showing the discrepancy in the specified aspect of the product

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Upload a Photos of the Entire Product

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Upload a Close-Up Photos of the Discrepancy

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Was the packaging of the product damaged upon arrival?

Yes

Type of Damage

Surface Scratches or Scuffs

Fabric Tear or Rip

Loose Threads or Unraveling Seams

Stains or Discoloration

Broken Zipper

Snapped or Missing Buttons

Misaligned or Broken Snaps/Clasps

Lining Damage

Pilling or Fabric Wear

Detached Labels or Tags

Uneven or Crooked Stitching

Damaged Embroidery or Print

Warped or Misshapen Fabric

Broken or Damaged Buckles/Straps

Other (Please specify)

Upload a photo showing the surface scratches or scuffs on the product

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Upload a photo showing the fabric tear or rip on the product

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Upload a photo showing the loose threads or unraveling seams on the product

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Upload a photo showing the stains or discoloration on the product

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Upload a photo showing the broken zipper on the product

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Upload a photo showing the snapped or missing buttons on the product

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Upload a photo showing the misaligned or broken snaps/clasps on the product

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Upload a photo showing the lining damage on the product

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Upload a photo showing the pilling or fabric wear on the product

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Upload a photo showing the detached labels or tags on the product

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Upload a photo showing the uneven or crooked stitching on the product

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Upload a photo showing the damaged embroidery or print on the product

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Upload a photo showing the warped or misshapen fabric on the product

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Upload a photo showing the broken or damaged buckles/straps on the product

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Please specify the type of damage

Upload a photo showing the specific damage you encountered

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Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the damage, we’ll address the issue accordingly. However, if the damage is only visible in your images and not in our QC images, you will be responsible for the issue.

Have you used the or not?

Yes, I have used it

No, I have not used it

Extent of Damage

Minor

Moderate

Severe

Upload an image of product showing the minor damage

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Upload an image of product showing the moderate damage

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Upload an image of product showing the severe damage

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What areas of the product are damaged

Front

Back

Left Sleeve

Right Sleeve

Collar

Cuffs

Hemline

Pockets

Zippers

Buttons/Snaps

Lining/Interior

Shoulders

Waistband

Belt/Straps

Hood

Elbow/Knee Areas

Embroidery/Patches

Hardware/Buckles

Crotch/Thigh Area (specific to pants)

Other (Please Specify)

Upload a photo showing damage to the front of the product

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Upload a photo showing damage to the back of the product

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Upload a photo showing damage to the left sleeve of the product

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Upload a photo showing damage to the right sleeve of the product

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Upload a photo showing damage to the collar of the product

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Upload a photo showing damage to the cuffs of the product

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Upload a photo showing damage to the hemline of the product

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Upload a photo showing damage to the pockets of the product

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Upload a photo showing damage to the zippers of the product

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Upload a photo showing damage to the buttons or snaps of the product

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Upload a photo showing damage to the lining or interior of the product

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Upload a photo showing damage to the shoulders of the product

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Upload a photo showing damage to the waistband of the product

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Upload a photo showing damage to the belt or straps of the product

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Upload a photo showing damage to the hood of the product

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Upload a photo showing damage to the elbow or knee areasof the product

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Upload a photo showing damage to the embroidery or patches of the product

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Upload a photo showing damage to the hardware or buckles of the product

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Upload a photo showing damage to the crotch or thigh area of the product

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Specify other area(s) of damage

Upload an image of the specified damage

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Please provide a detailed description of the damage you observed on the item

Upload Full Photos of the Product

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Upload Close-Up Photos of the Damage

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Upload Photos of Packaging

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Type of Defect

Fabric/Material Tear

Loose Stitching

Broken Zipper

Faulty Closure

Missing Buttons

Other (Please specify in the text area below)

Upload an image showing the fabric or material tea

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Upload an image showing loose stitching

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Upload an image showing the broken zipper.

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Upload an image showing the faulty closure

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Upload an image showing missing buttons

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Specify other defects

Upload an image of the specified defect

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Please provide a detailed description of the defect

Upload Full Photos of the Product

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Upload Close-Up Photos of the Defective Area

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Upload Photos of Packaging

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Which type of item are you experiencing a size/fit issue with?

Jacket

Pant

Did you consult our size chart before ordering?

Yes

In which area of the jacket are you experiencing a size/fit issue?

Shoulders

Sleeves

Length

Chest/Bust

Waist

Armholes

Neck/Collar

Wrist Cuffs

Side Seams

Back Panel

Overall Fit

Upload an image showing the shoulder fit issue.

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Upload an image showing the sleeve fit issue.

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Upload an image showing the length fit issue.

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Upload an image showing the chest/bust fit issue.

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Upload an image showing the waist fit issue.

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Upload an image showing the armhole fit issue.

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Upload an image showing the neck/collar fit issue.

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Upload an image showing the wrist cuff fit issue.

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Upload an image showing the side seam fit issue.

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Upload an image showing the back fit issue.

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Upload an image showing the overall fit issue.

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In which area of the pant are you experiencing a size/fit issue?

Waist

Inseam/Length

Hips

Thighs

Rise (Front/Back)

Crotch Area

Knee Area

Hem Width

Waistband Fit

Leg Opening

Overall Fit

Upload an image showing the waist fit issue.

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Upload an image showing the inseam/length fit issue.

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Upload an image showing the hip fit issue.

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Upload an image showing the thigh fit issue.

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Upload an image showing the rise (front/back) fit issue.

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Upload an image showing the crotch area fit issue.

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Upload an image showing the knee area fit issue.

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Upload an image showing the hem width fit issue.

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Upload an image showing the waistband fit issue.

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Upload an image showing the leg opening fit issue.

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Upload an image showing the overall fit issue.

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What type of issue are you encounter in jacket?

Overall Too Small

Overall Too Large

Shoulders Too Narrow

Shoulders Too Wide

Sleeves Too Short

Sleeves Too Long

Chest/Bust Too Tight

Chest/Bust Too Loose

Waist Too Tight

Waist Too Loose

Length Too Short

Length Too Long

Armholes Too Tight

Armholes Too Loose

Neck/Collar Too Tight

Neck/Collar Too Loose

Wrist Cuffs Too Tight

Wrist Cuffs Too Loose

Back Panel Fit Incorrect

What type of issue are you encounter in pant?

Overall Too Small

Overall Too Large

Waist Too Tight

Waist Too Loose

Inseam Too Short

Inseam Too Long

Hips Too Tight

Hips Too Loose

Thighs Too Tight

Thighs Too Loose

Rise (Front/Back) Too Short

Rise (Front/Back) Too Long

Crotch Area Too Tight

Crotch Area Too Loose

Knee Area Too Tight

Knee Area Too Loose

Hem Width Too Tight

Hem Width Too Loose

Waistband Fit Incorrect

Leg Opening Too Tight

Leg Opening Too Loose

Upload Your Front Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Back Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Right Side Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Left Side Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Front Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Upload Your Back Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Upload Your Right Side Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Upload Your Left Side Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Would You Like a Refund or Exchange?

Refund

Exchange

Alteration

Which size would you like to exchange for? (Please Specify)

Was the Order Placed by Mistake?

Yes

What was the Mistake?

Incorrect Item Selected

Incorrect Quantity Ordered

Incorrect Size Ordered

Incorrect Color Ordered

Is the Product Unused and in Its Original Packaging?

Yes

What Would You Like to Do?

Exchange for the Correct Item

Return for a Refund

Upload Photos of Product

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Please provide a detailed description of which areas/aspects of the product quality did not meet your expectations.

Upload Full Photos of the Product

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Upload Close-Up Photos of the Product highlighting areas of Quality Concern

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Type of Zipper/Button Issue

Zipper Stuck

Zipper Broken/Detached

Zipper Slider Malfunctioning

Button/Snap Not Working

Closure Misaligned

Other (Please specify)

Upload an image or short video showing the zipper stuck issue

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Upload an image or short video showing the broken/detached zipper

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Upload an image or short video showing the malfunctioning zipper slider.

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Upload an image or short video showing the button/snap not working.

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Upload an image or short video showing the misaligned closure.

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Please specify the type of zipper/closure issue

Upload an image or short video showing the issue (specify in text area).

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Specific Area of the Issue

Front Closure

Sleeve Zipper

Pant Zipper

Pocket Zipper

Other (Please specify)

Please specify the area of the issue

Please describe in detail the issue you are experiencing with the product

Upload Images

Choose File

What is your Preferred Resolution?

Refund

Exchange

Alteration

Replace with Correct Item

Confirmation Statement:

Checkbox Field

By checking this box, I confirm that I have provided accurate and complete information regarding the issue with my product, including all required details and images as per the instructions. I understand that providing false or incomplete information may delay the processing of my return or result in a denial of the request. I have also read and agree to the Return and Exchange Policy.

Product is Opened ?

Yes

Return Request

Return Request

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