Return Request

MBJ Return Request (New)

Order Number

First Name

Last Name

Email Address

Phone/Mobile

Telephone Extension Number

Country

City

State

Zip Code

Address

Product Name

Quantity

Reason for Return

What was the product you originally ordered?

Upload Image of Ordered Item

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What product did you receive instead?

Upload Photos of Received Item

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Was the shipping label attached to the package?

Yes

Upload Image of Package or Shipping Label

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Does Shipping Label match tracking information with one we provided you on tracking information email?

Yes

If "No," please specify the tracking number shown on the shipping label.

Does the shipping label match your receiver information?

Yes

If "No," please specify the discrepancies in the receiver information.

How does the product differ from the image or description?

Upload a photo showing the discrepancy

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What specific aspects of the product did not match the description?

What specific issue did you experience with the material?

Upload a photo showing the texture difference

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Upload a photo showing the material's condition

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Upload a photo showing the material causing discomfort

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Upload Product Images Showing Defect

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Note: Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the defect, we’ll address the issue. If the defect appears only in your images and not in our QC images, you will be held responsible for the issue.

How does the material different compare to the product image on our website?

"Upload a photo showing the difference in material appearance

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Upload a photo showing the texture or pattern difference

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Upload a photo showing the quality issue

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What specific quality issue did you encounter with the product?

Upload a photo showing the inferior material quality

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Upload a photo showing signs of wear

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Upload a photo showing faulty stitching or seams

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Upload a photo showing wear and tear

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Upload a photo showing visible defects

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Upload a photo showing poor finish or detailing

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Please describe the quality issue in detail:

Upload a photo showing the quality issue

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What specific issue did you encounter with the color of the product?

The color is different from what was shown in the image

The color does not match the description

The color is not as vibrant or as expected

The color appears faded or uneven

Other (Please provide details)

Upload a photo showing the color discrepancy from the image

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Upload a photo showing the color not as described

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Upload a photo showing the vibrancy issue

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Upload a photo showing the faded or uneven color

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Describe the color issue in detail

Upload a photo showing the color issue

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Upload a clear photos showing the color discrepancy on the front of Product

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Upload a clear photos showing the color discrepancy on the back of Product

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Upload a clear photos showing the color discrepancy on the sleeves of Product

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Upload a clear photos showing the color discrepancy on the collar of Product

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Upload a clear photos showing the color discrepancy on the cuffs of Product

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Upload a clear photos showing the color discrepancy on the pockets of Product

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Upload a photo of the complete product showing color discrepanc

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Please specify the area where the color discrepancy is observed:

Upload a photo showing the color discrepancy in the specified area

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Please describe the color issue in detail:

Upload a photo illustrating the color issue

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Please mention which specific features of the product are not as described or shown in the image:

Upload a photo showing the discrepancy in product features

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Please specify what aspect of the product did not match the description:

Upload a photo showing the discrepancy in the specified aspect of the product

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Upload a Photos of the Entire Product

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Upload a Close-Up Photos of the Discrepancy

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Was the packaging of the product damaged upon arrival?

Yes

Please specify the type of damage

Upload a photo showing the specific damage you encountered

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Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the damage, we’ll address the issue accordingly. However, if the damage is only visible in your images and not in our QC images, you will be responsible for the issue.

Have you used the or not?

Yes, I have used it

No, I have not used it

Extent of Damage

Minor

Moderate

Severe

Upload an image of product showing the minor damage

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Upload an image of product showing the moderate damage

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Upload an image of product showing the severe damage

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Specify other area(s) of damage

Upload an image of the specified damage

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Please provide a detailed description of the damage you observed on the item

Upload Full Photos of the Product

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Upload Close-Up Photos of the Damage

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Upload Photos of Packaging

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Upload an image showing the fabric or material tea

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Upload an image showing loose stitching

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Upload an image showing the broken zipper.

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Upload an image showing the faulty closure

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Upload an image showing missing buttons

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Specify other defects

Upload an image of the specified defect

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Please provide a detailed description of the defect

Upload Full Photos of the Product

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Upload Close-Up Photos of the Defective Area

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Upload Photos of Packaging

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Which type of item are you experiencing a size/fit issue with?

Jacket

Pant

Did you consult our size chart before ordering?

Yes

Upload Your Front Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Back Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Right Side Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Left Side Photo from Neck to Foot Wearing the Product (You may hide your face if you prefer)

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Upload Your Front Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Upload Your Back Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Upload Your Right Side Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

Drag & Drop or Click to Upload

Upload Your Left Side Photo from Neck to Foot Without Wearing the Jacket (You may hide your face if you prefer)

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Would You Like a Refund or Exchange?

Refund

Exchange

Alteration

Which size would you like to exchange for? (Please Specify)

Was the Order Placed by Mistake?

Yes

What was the Mistake?

Incorrect Item Selected

Incorrect Quantity Ordered

Incorrect Size Ordered

Incorrect Color Ordered

Is the Product Unused and in Its Original Packaging?

Yes

What Would You Like to Do?

Exchange for the Correct Item

Return for a Refund

Upload Photos of Product

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Please provide a detailed description of which areas/aspects of the product quality did not meet your expectations.

Upload Full Photos of the Product

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Upload Close-Up Photos of the Product highlighting areas of Quality Concern

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Upload an image or short video showing the zipper stuck issue

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Upload an image or short video showing the broken/detached zipper

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Upload an image or short video showing the malfunctioning zipper slider.

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Upload an image or short video showing the button/snap not working.

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Upload an image or short video showing the misaligned closure.

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Please specify the type of zipper/closure issue

Upload an image or short video showing the issue (specify in text area).

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Please specify the area of the issue

Please describe in detail the issue you are experiencing with the product

Upload Images

Choose File

What is your Preferred Resolution?

Refund

Exchange

Alteration

Replace with Correct Item

Confirmation Statement:

Checkbox Field

By checking this box, I confirm that I have provided accurate and complete information regarding the issue with my product, including all required details and images as per the instructions. I understand that providing false or incomplete information may delay the processing of my return or result in a denial of the request. I have also read and agree to the Return and Exchange Policy.

Product is Opened ?

Yes

Return Request

Return Request

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