TERMS & CONDITIONS
USER ELIGIBILITY
To use our website, users must meet certain eligibility requirements:
- Age Requirement: Users must be at least 18 years of age to register, transact, or use the website’s services. If you are under 18, you are prohibited from creating an account, placing orders, or engaging in other transactional activities.
- Content and Conduct: All users agree to engage respectfully with the website and other users, following applicable laws and refraining from unlawful or harmful activities.
PRICING AND PAYMENT TERMS
We strive to offer transparent and convenient payment options:
- Accepted Payment Methods: We accept major credit and debit cards, PayPal, Afterpay, Klarna, Google Pay, Apple Pay, and other options as indicated on our website.
- Currency and Conversion: All prices are listed in U.S. dollars by default. However, users can adjust their currency preferences by using the currency selector located in the website footer.
- Security: Payment details are securely processed using SSL encryption, an industrystandard protection against data theft. Personal checks are not accepted as payment methods.
ORDER ACCEPTANCE AND PAYMENT
When you place an order, it goes through a confirmation and acceptance process:
- Order Confirmation: Upon submission, you will receive an email confirmation. However, this is not an acceptance of the order but an acknowledgment that we have received it.
- Order Acceptance: Moto Bike Jacket reserves the right to cancel or limit orders due to issues such as stock availability, payment discrepancies, or pricing errors. If we cannot fulfill an order, a notification will be sent, and a refund will be issued where applicable.
- Price Verification: We verify all prices during order processing. In cases where the correct price is lower, we will refund the difference. If the price is higher, we may contact you for instructions. We retain the right to cancel orders for mispriced items even after the order confirmation email has been sent.
ORDER CANCELLATION POLICY
If you wish to cancel your order, please review the following policy:
- Cancellation Window: Orders may be canceled within 24 to 48 hours after placement by contacting customer support.
- Cancellation Fees: Cancellation fees may apply based on the nature of the order. For standard orders, a fee of $45 applies. For custom orders—those involving tailored material, lining, color, size, or similar adjustments—a 35% fee of the order amount is charged. Upon caancelaation, merchant fees will be deducted as we have no control over it. Once the order is ready to ship, restocking fees will also be deducted.
- Cancellation Not Allowed: Once the order is under Quality Control (QC) approval, dispatched, or undergoing customs clearance, cancellations are no longer accepted.
USER OBLIGATIONS
By using our website, you agree to:
- Provide Accurate Information: All information submitted, including registration and order details, should be accurate and current.
- Use the Website Responsibly: Avoid engaging in unlawful, harmful, or fraudulent activities.
- Respectful Interaction: Interact respectfully with other users and abstain from sharing inappropriate or offensive content.
- Compliance with Laws: Adhere to all relevant laws and regulations when using the website.
PRODUCT DESCRIPTIONS AND ACCURACY
The design will be crafted by the skilled craftsmen. While we strive to match the design as closely as possible, the final product will be 98% identical to the reference, with a 2% difference due to the handcrafted process and to ensure compliance with copyright regulations.
We strive to provide accurate descriptions of our products. However, due to variations in screen display and handcrafted processes, the actual appearance of a product may slightly differ from the images on our Website.
Please note that Jackets are meticulously handcrafted by our skilled craftsmen, which may result in variations in stitching, cutting, color, texture, and overall appearance. Due to the handcrafted nature of our production process, slight differences may occur. As a result, we are unable to accept returns or offer refunds based solely on these variations.
SHIPPING AND DELIVERY POLICY
Moto Bike Jacket provides global shipping services to meet diverse customer needs:
- Shipping Coverage: We ship worldwide, with the exception of Russia, Brazil, Israel, and sanctioned countries under OFAC regulations.
- Shipping Carriers: Orders are fulfilled by reliable carriers, including DHL, USPS, FedEx, TNT, and SKYNET Worldwide Express. We select the carrier best suited for your location to ensure timely delivery.
- Processing Times: Standard orders are processed in 712 business days, while custom orders may take 34 weeks. Delivery typically requires 46 business days, excluding weekends and holidays.Delays due to customs or unforeseen events are beyond our control, and Moto Bike Jacket is not liable for such delays.
- Customs and Duties: Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning taxes and duties are the customer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be prior to buying.
- Tracking Details: For your safety and security, we do not deliver to APO, FPO or PO box addresses. Tracking details are provided once an order ships, and it is the customer’s responsibility to coordinate with the carrier for any delivery adjustments. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.
RETURN AND EXCHANGE POLICY
To ensure customer satisfaction, Moto Bike Jacket has the following return policy:
- Non Custom Items: Non custom items in their original condition may be returned within 14 days of receipt.
- Custom Items: Customized and personalized items are final sale, nonreturnable, and nonexchangeable.
For full details, see our Return Policy https://www.motobikejacket.com/returnsandrefunds/
CUSTOMIZED ORDER POLICY
We take pride in providing unique customization options:
- Customer Approval: Upon receiving custom specifications, we may provide a prototype or sample for customer approval. Once approved, the product proceeds to final production.
- Final Sale: Customized items are nonreturnable and nonrefundable once approved by the customer and produced.
PRIVACY POLICY
We take pride in providing unique customization options:
- Customer Approval: Upon receiving custom specifications, we may provide a prototype or sample for customer approval. Once approved, the product proceeds to final production.
- Final Sale: Customized items are nonreturnable and nonrefundable once approved by the customer and produced.
RETURN RESTOCKING AND MERCHANT FEES
Returned items may incur fees to cover processing:
- Restocking Fee: This fee covers inspection, repackaging, and other handling. The exact amount will be communicated when a return request is initiated.
- Merchant Fees: Merchant fees for returned transactions may also apply.
CARE INSTRUCTIONS
To ensure the longevity of your jacket, please follow these care guidelines:
- Dry Cleaning Only: Avoid machine washing or hand washing. Jackets should be dry cleaned by a professional experienced with delicate garments.
- Damage Due to Mishandling: Moto Bike Jacket cannot be held responsible for damage resulting from improper care or accidents. Items damaged from incidents such as sliding or falling are not eligible for return or refund.
SHIPPING AND QUALITY CONTROL DISCLAIMER
Our QC department ensures each item is inspected before shipping:
Thorough Inspection: Items are photographed and inspected before dispatch to document their pristine condition.Upon receiving the returned item, our Quality Control (QC) department will inspect the jacket conditions. If the jacket passes the QC inspection and meets our return criteria, a refund will be issued to the original payment method. However, if any damage, stains, or other issues are found on the jacket that were not present at the time of shipment, appropriate charges may be deducted from the refund amount. We reserve the right to determine the extent of any damages and the corresponding charges.
External Factors: While we do our best to safeguard your product, we are not responsible for delays or damage resulting from customs or environmental conditions during transit.
EMAIL & SMS CONSENT DISCLOSURE
By opting into SMS and email notifications, you agree to receive promotional messages. Reply with “STOP” to unsubscribe. Message rates may apply, and message frequency may vary.
TERMINATION OF USE
Moto Bike Jacket reserves the right to terminate access to our website if terms are violated. Any orders from banned users will not be entertained.
CHANGES TO TERMS AND CONDITIONS
We may update these Terms and Conditions as needed. Changes will be effective immediately upon posting, and your continued use of the website constitutes acceptance of these updates.